Our friendly Customer Service Team is available to help you whenever you need: 24 hours a day, 7 days a week - even on public holidays.
1. Mail Support:
In case of any questions or if live chat is not available at the moment, feel free to send us an email:
2. Live Chat Support:
During our working hours (see above), you can contact us through live chat by clicking the chat icon located in the bottom right corner.
3. Messages for Registered Users:
To contact us, click on the Messages link in site's header (available only for logged in users). Then click on the "Ask Question" button to create a new ticket. You can also add files to verify your account or to give more information on the issue you may be experiencing. Click on “Submit” to send your question. We will get back to you as soon as possible (view FAQ for our working hours).
To continue the conversation and reply to our answer, the creation of a new ticket is not required. Simply click on “+” and add your comment. If your issue has been solved before receiving an answer, please close your ticket by clicking on “Close” by the ticket you would like to close.
Note: It is recommended that the attachment should be a maximum of 10Mbs in size.
To be sure, that the email arrives, add our email addresses to your safe list, or check your spam folder in case our message is not appearing in your incoming mail list. If the problem persists, contact our customer support team.
If you have forgotten your password or username, you can restore it by pressing on the 'Forgot details?'. You can recover your password via email or SMS.
>You can also resend it by clicking the link on the top of the page in the notification box. Also, you can edit your email address if it’s incorrect. If you still struggling to find it, please send your request from the registered email to firstname.lastname@example.org
We do not accept the copies of documents, because it does not meet the requirements of safety regulations.
Document quality requirement:
- In color.
- All four angles of the document should be visible.
- All personal information should be readable.
- Photos of the document should not be blurred.
- The document should not be damaged or expired.
Here is a guide that will help you meet the document requirements for rapid account verification:
This can be a photo of Passport, Driving License or official Government issued ID card.
Proof of Address
This can be a utility bill, phone bill or bank statement displaying your name and address in full. Please note, that the document should not be older than 3 months.
Proof of Deposit
1. Screenshot or photo from an online bank or bank statement showing the account holder and transactions made (company name and the amount paid should be visible).
2. Screenshots of any virtual methods (e-wallets, virtual cards, mobile payments).
3. Photos of the front and signed backside of the bank card you used. It is important to cover the middle 8 digits of your credit card (with a small paper or similar). CVC/CVV number also must be covered.
If not stated otherwise promotions can be claimed with a standard minimum deposit. However, some of our best offers may be claimed with a higher minimum deposit that will be indicated in promotion terms.
SEPA bank transfers will be charged a 30 EUR fee & international bank transfers will be charged a 40 EUR fee.
We reserve the right to charge a 10% fee in case the player requests a withdrawal without a member account turnover that is equal or more than the amount of funds deposited.
If you were disconnected before the game result was displayed, you can view the result in Account's Betting History or contact our customer service team.
- You claim 500 bonus with x10 wagering requirement. That means, that you have 500 in Bonus Money and you have to place bets on 5000 of Bonus Money total in order to keep the bonus.
To claim a sign-up bonus, you need to enter a bonus code during the registration process and free spins will be added automatically.
Also, please note that each player can have only one sign-up bonus. If you claimed and used a sign-up bonus before, you cannot claim another one.
- Activate the bonus by clicking the link in the e-mail you received;
- A new page with the description of the offer will be opened;
- Please make sure that you don't have any active bonus on your account;
- Proceed to deposit page, enter deposit amount and select bonus offer in section;
- Choose payment option and make a deposit.
After completing these steps, the bonus will be added to your account instantly.
Please note that our systems will not allow us to grant you the bonus if you place bets with your qualifying deposit before the bonus is manually granted.