FAQ

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Contact Us

Chat
Our friendly Customer Service Team is available to help you whenever you need: 24 hours a day, 7 days a week - even on public holidays.
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E-mail
In case of any questions or if live chat is not available at the moment, feel free to send us an email
Customer Service
Messaging system
To contact us, click on the Messages link in site's header (available only for logged in users). Then click on the "Ask Question" button to create a new ticket. You can also add files to verify your account or to give more information on the issue you may be experiencing. Click on “Submit” to send your question. We will get back to you as soon as possible (view FAQ for our working hours).
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ID Verification
If you need ID verification, you can upload your identification documents securely via your Cabinet.
Upload documents
For any issues with ID documents or payment method verification, you can email to us by

ParadiseWin Legend

Every now and then you may come across an icon that you’re unsure of. Not to worry, you can find out what my shapes, shortcuts and icons mean right here. Pretty cool aren’t they!