Customer Support

We are always ready to help you with any questions or concerns you might have.

Our Customer Support Team is available to assist you every day from 5 AM to 9 PM (GMT).

To ask us a question, please send us an e-mail to one of the following addresses. Please note, it is recommended that emails should be a maximum of 10Mbs in size.

Email support

Customer Service

Financial Department



What should I do if I have forgotten my username/password?
Do I have to open an account again?
What happens if I am suddenly disconnected from ParadiseWin?
Are there any legal age or country restrictions at ParadiseWin?
Is it secure to submit my credit card details?
How to withdraw Bonus Money?
What are the Wagering Requirements?
What is the Maximum Conversion Amount?