There is no need to worry or contact our customer support right away. You can restore your log in details yourself by pressing on 'Forgot details?' next to log in fields, filling in all necessary details and pressing on 'Send'. Your new log in details will be sent to you by email.

To be sure, that the email arrives, add our email addresses to your safe list, or check your spam box in case our message is not appearing in your incoming mail list. If the problem persists, contact our customer support team.

If you haven't visited our web site for a long time or you want to use one of our other products, you don't have to open a new account. It is strictly prohibited to have multiple accounts here at ParadiseWin. As soon as you open your first account, we will give you access to all our current and future products.

If you have forgotten your password or username, you can restore it by pressing on 'Forgot details?' next to log in fields, filling in all necessary details and pressing on 'Send'. Your new log in details will be sent to you by email.

You may experience disconnections from the casino server from time to time. They can and do occur. If you lost your Internet connection or lost connection with our servers during a game, you will be returned to the same stage of the game the next time you log in and will have the chance to continue your game.

If you were disconnected before the game result was displayed, you can view the result in Account's Betting History or contact our customer service team.

Yes, there are. To play for real money, you must be aged at least 18 and living in a country where it is legal to gamble. It is your responsibility to follow the laws of your country or state before registering an account.

Yes, it is. We use 256-bit Secure Socket Layer (256-bit SSL) encryption to ensure the highest security for your financial and personal details submitted to us over the Internet.

Bonus Money cannot be withdrawn until the bonus conditions are met and your bonus converts to Real Money. In case you submit withdrawal request without having the necessary amount of Real Money funds on your account, your withdrawal will be automatically declined and your bonus will be permanently revoked.

The wagering requirement is an amount of Bonus Money you have to bet to release your bonus and convert it to Real Money. For example:

• You claim 100 bonus with x20 wagering requirement. That means, that you have 100 in Bonus Money and you have to place bets on 2000 of Bonus Money total in order to keep the bonus.
• You claim 500 bonus with x10 wagering requirement. That means, that you have 500 in Bonus Money and you have to place bets on 5000 of Bonus Money total in order to keep the bonus.

The maximum conversion amount is the maximum amount of Real Money you can get by completing wagering requirements of your bonus. Converted Bonus Money can be used to play on but you may not withdraw over the Maximum Conversion Rate.