Brauche Hilfe? Chatten Sie mit uns
Unser freundliches Kundenservice-Team steht Ihnen jederzeit zur Verfügung: 24 Stunden am Tag, 7 Tage die Woche – auch an Feiertagen.
1. Mail-Support:
Bei Fragen oder falls der Live-Chat momentan nicht verfügbar ist, senden Sie uns bitte eine E-Mail:
| Email Unterstützung | |
|---|---|
| Kundendienst |
support@paradisewin.com
|
| KYC-Dokumente |
kyc@paradisewin.com
|
2. Live Chat Unterstützung:
Während unserer Arbeitszeit (siehe oben) können Sie uns über einen Live-Chat kontaktieren, indem Sie auf das Chat-Symbol in der unteren rechten Ecke klicken.
3. Nachrichten für registrierte Benutzer:
Um mit uns in Kontakt zu treten , klicken Sie auf den Link Nachrichten in der Kopfzeile der Site (nur für angemeldete Benutzer verfügbar). Klicken Sie anschließend auf die Schaltfläche "Frage stellen" , um ein neues Ticket zu erstellen. Sie können auch Dateien hinzufügen, um Ihr Konto zu verifizieren oder weitere Informationen zu dem aufgetretenen Problem bereitzustellen. Klicken Sie auf " Senden " , um Ihre Frage zu senden. Wir werden uns so schnell wie möglich bei Ihnen melden (siehe FAQ für unsere Arbeitszeiten).
Um das Gespräch fortzusetzen und auf unsere Antwort zu antworten, ist die Erstellung eines neuen Tickets nicht erforderlich. Klicken Sie einfach auf "+" und geben Sie Ihren Kommentar ein. Wenn Ihr Problem behoben wurde, bevor Sie eine Antwort erhalten, schließen Sie Ihr Ticket, indem Sie bei dem Ticket, das Sie schließen möchten, auf "Schließen" klicken.
Hinweis: Es wird empfohlen, dass der Anhang maximal 10 MB groß ist.
FAQ
My Account
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1.What should I do if I have forgotten my username/password?
There is no need to worry or contact our customer support right away. You
can restore your log in details yourself by pressing on 'Forgot details?'
next to log in fields. You can recover your password via email or SMS.
To be sure, that the email arrives, add our email addresses to your safe list, or check your spam folder in case our message is not appearing in your incoming mail list. If the problem persists, contact our customer support team.
To be sure, that the email arrives, add our email addresses to your safe list, or check your spam folder in case our message is not appearing in your incoming mail list. If the problem persists, contact our customer support team.
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2. Do I have to open an account again?
If you haven't visited our web site for a long time or you want to use one
of our other products, you don't have to open a new account. It is strictly
prohibited to have multiple accounts here at ParadiseWin.
As soon as you open your first account, we give you access to all our
current and future products.
If you have forgotten your password or username, you can restore it by pressing on the 'Forgot details?'. You can recover your password via email or SMS.
If you have forgotten your password or username, you can restore it by pressing on the 'Forgot details?'. You can recover your password via email or SMS.
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3. How do I change my password?
You can change your password by accessing ‘My Password‘, under ‘My Account‘
section, when logged in, and following the instructions on that page.
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4. How do I verify my registered email address?
An activation link is sent to the e-mail address that you provided during
registration. If there is nothing in your Inbox folder, please check SPAM or
JUNK mail folders, activation link might be there.
>You can also resend it by clicking the link on the top of the page in the notification box. Also, you can edit your email address if it’s incorrect. If you still struggling to find it, please send your request from the registered email to support@paradisewin.com
>You can also resend it by clicking the link on the top of the page in the notification box. Also, you can edit your email address if it’s incorrect. If you still struggling to find it, please send your request from the registered email to support@paradisewin.com
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5. How do I change my registered email address?
To change your account email please send us a request from your new email
address indicating your username and email you used for the registration,
also please attach a photo of your government-issued photo ID (passport or
driving license preferred) to confirm your identity.
Registration
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1. Do you accept players from all around the world?
We accept players from a vast part of the world, however, due to local
legislation of some countries we prohibit player registration from them. All
countries from which we allow registrations can be found in the drop-down
menu in the registration form.
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2. Can I have more than one account?
No, only one account is permitted.
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3. Is there any minimum age requirement to play at
ParadiseWin?
You must be at least 18 years of age to play on the
ParadiseWin site.
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4. Do I need to make a deposit to be able to open an account at
ParadiseWin?
No, not at all. You can play for fun on our website and as much and as often
as you like. In order to be able to use our products in the real money mode,
you need to make a deposit.
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5. Why is my personal information required? Are my personal details safe
with you?
We need your personal details to confirm your identity, age, and address to
be able to offer real money transactions and games to you.
ParadiseWin uses the newest and most advanced data
encryption techniques to safeguard your personal details.
Verification
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1. Why do I need to verify my account?
Winzon Group LTD supports responsible gaming and we protect our clients from
any kind of possible scam. By creating an account on our website and
agreeing to our Terms and Conditions, you are allowing us to prove your
identity as a player, to prevent underage players from playing. The
verification helps to avoid any fraudulent activity from your account,
ensures that all monetary transactions are made by the account owner and
withdrawn funds reach original account holder.
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2. How do I verify my account?
To verify your account, you are required to provide documents via email or
uploading them via your “Account” Inbox.
We do not accept the copies of documents, because it does not meet the requirements of safety regulations.
Document quality requirement:
- In color.
- All four angles of the document should be visible.
- All personal information should be readable.
- Photos of the document should not be blurred.
- The document should not be damaged or expired.
Here is a guide that will help you meet the document requirements for rapid account verification:
Identity Verification
This can be a photo of Passport, Driving License or official Government issued ID card.
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Proof of Address
This can be a utility bill, phone bill or bank statement displaying your name and address in full. Please note, that the document should not be older than 3 months.
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Proof of Deposit
1. Screenshot or photo from an online bank or bank statement showing the account holder and transactions made (company name and the amount paid should be visible).
2. Screenshots of any virtual methods (e-wallets, virtual cards, mobile payments).
3. Photos of the front and signed backside of the bank card you used. It is important to cover the middle 8 digits of your credit card (with a small paper or similar). CVC/CVV number also must be covered.
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We do not accept the copies of documents, because it does not meet the requirements of safety regulations.
Document quality requirement:
- In color.
- All four angles of the document should be visible.
- All personal information should be readable.
- Photos of the document should not be blurred.
- The document should not be damaged or expired.
Here is a guide that will help you meet the document requirements for rapid account verification:
Identity Verification
This can be a photo of Passport, Driving License or official Government issued ID card.
Proof of Address
This can be a utility bill, phone bill or bank statement displaying your name and address in full. Please note, that the document should not be older than 3 months.
>
Proof of Deposit
1. Screenshot or photo from an online bank or bank statement showing the account holder and transactions made (company name and the amount paid should be visible).
2. Screenshots of any virtual methods (e-wallets, virtual cards, mobile payments).
3. Photos of the front and signed backside of the bank card you used. It is important to cover the middle 8 digits of your credit card (with a small paper or similar). CVC/CVV number also must be covered.
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3. How long it will take until my account will be verified?
When all requested documents are provided and procedures criteria are met,
we do our best to verify the account as soon as possible in the queue order.
Usually, the verification process takes 1 working day (excluding weekend).
If your documents were provided outside working hours (Monday to Friday 5 am
to 3 pm GMT) they will be processed next working day!
Security
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1. Is your website licensed?
Yes, our website is licensed. This is illustrated on the homepage of the
website as well as in the Terms and Conditions, where information about the
relevant license is provided.
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2. How do I know my financial and personal information is secure?
We utilize the latest in industry approved Secure Sockets Layer (SSL)
encryption technology to ensure any information you send to us is kept safe,
secure and fully encrypted. SSL encryption is the same technology banks use
to protect data. This means, your financial data such as credit card
information and your personal data such as name, address and phone number,
all are fully protected.
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3. How do I know that the casino games are fair?
We only offer online games from large, well-recognized and trusted software
providers. All providers are certified, which means they have been
methodically and scientifically tested by iTech Labs, an independent tester
of gaming and wagering devices to ensure that the games are fair and operate
correctly. At our website, you can be 100% confident that the Random Number
Generator (RNG) that returns the outcome of a casino game round is
completely random and unbiased, no matter which game you play. We would
never offer games or brands that do not come with trusted certifications.
Deposit
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1. What is the minimum I can deposit?
The minimum accepted deposit is 10 EUR/USD/AUD/CAD/NZD, 100 SEK/NOK.
If not stated otherwise promotions can be claimed with a standard minimum deposit. However, some of our best offers may be claimed with a higher minimum deposit that will be indicated in promotion terms.
If not stated otherwise promotions can be claimed with a standard minimum deposit. However, some of our best offers may be claimed with a higher minimum deposit that will be indicated in promotion terms.
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2. Why does my card deposit get declined or rejected?
This can happen for a number of reasons, for example, the most common of
which is incorrect entry of card data upon registration. Additionally, your
bank may decline a transaction themselves due to insufficient funds on your
card, in which case you should contact the bank directly. Also, some banks
maintain a rule that does not allow you to make direct deposits to online
gaming sites. Another reason may be that your transaction may have triggered
our risk rule. Our support can be helpful in finding other reasons why the
deposit did not succeed and provide a solution. You may want to contact your
card provider to check, or try one of our many other deposit methods
instead.
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3. Which deposit methods do you have available?
Once logged in, please click the Deposit button and you will see all of the
payment methods available to you.
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4. Which credit/debit cards do you accept?
We accept all Visa and MasterCard/Maestro Credit and Debit cards as
depositing methods, although there might be restrictions on withdrawals to
MasterCard/Maestro card.
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5. Can I use more than one payment method?
>Yes, you can use several payment methods to fund your account.
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6. Can I use my friend’s card to deposit into my account?
>You cannot do this as this is deemed to be a third party transaction, which
is not allowed.
Withdrawals
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1. How can I monitor the status of my Withdrawals?
>When logged in to your account the ‘Withdrawal’ menu from the blue bar at
the bottom of the page will show you the date the withdrawal was requested,
the amount and the method used (bank or e-wallet). Here you can also reverse
any pending withdrawals or edit the amount requested.
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2. How to withdraw Bonus Money?
Bonus Money cannot be withdrawn until the bonus conditions are met and your
bonus converts to Real Money. In case you submit a withdrawal request
without having the necessary amount of Real Money funds on your account,
your withdrawal will be automatically declined and your bonus will be
permanently revoked.
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3. Are there any limits on how much I can withdraw?
The minimum withdrawal amount is €25 or your currency equivalent and are
limited to once a week. The maximum withdrawal amount is €10.000 in any 30
day period.
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4. Can I get my winnings paid back to my credit/debit card?
Yes, you can as long as it is the same card that you used to make your
original deposit and the card is able to accept a withdraw back onto it.
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5. Why can’t I choose by which method I want to get paid?
Due to anti money laundering laws, it is our policy to ensure the money is
going back to the original source that made the deposit when possible.
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6. How long do withdrawals take to process?
We try to approve your withdrawals as soon as we can, always within 3
business days. You may follow the status of your withdrawal in the
‘Withdrawal’ section.
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7. Can I make a withdrawal from my account and have it sent to someone
else?
No, this is deemed as a third party transaction and will not be permitted in
any circumstance.
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8. Do you charge any withdrawal fees?
You can withdraw your funds back to your card or e-wallet free of charge.
SEPA bank transfers will be charged a 30 EUR fee & international bank transfers will be charged a 40 EUR fee.
We reserve the right to charge a 10% fee in case the player requests a withdrawal without a member account turnover that is equal or more than the amount of funds deposited.
SEPA bank transfers will be charged a 30 EUR fee & international bank transfers will be charged a 40 EUR fee.
We reserve the right to charge a 10% fee in case the player requests a withdrawal without a member account turnover that is equal or more than the amount of funds deposited.
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9. Do I need to verify my account first?
>If your account hasn’t already been verified you will be asked to complete
our verification procedure. Your account only needs to be verified once.
Technicals
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1. What happens if I am suddenly disconnected from
ParadiseWin?
You may experience disconnections from the server from time to time. They
can and do occur. If you lost your Internet connection or lost connection
with our servers during a game, you will be returned to the same stage of
the game the next time you log in and will have the chance to continue your
game.
If you were disconnected before the game result was displayed, you can view the result in Account's Betting History or contact our customer service team.
If you were disconnected before the game result was displayed, you can view the result in Account's Betting History or contact our customer service team.
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2. Why is it that I cannot connect to or open an online game?
Please check your internet connection and that you have the latest version
of Adobe Flash installed. If the issue persist, please contact Customer
Support.
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3. The website or games are responding slowly or load slowly, what can I
do to speed it up?
If you have been experiencing a slow connection, please note that having
several browsers open, music programs running or downloading files can all
slow your computer and/or internet connection. Your local internet service
provider may also be temporarily suffering from low bandwidth. Sharing your
internet connection within your household and in your local area can also
slow your connection speed. Another possible solution may be to restart your
computer or mobile device.
Bonus and Promotions
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1. What are the Wagering Requirements?
The Wagering Requirement is an amount of Bonus Money you have to bet to
release your bonus and convert it to Real Money. For example: - You claim
100 bonus with x20 wagering requirement. That means, that you have 100 in
Bonus Money and you have to place bets on 2000 of Bonus Money total in order
to keep the bonus.
- You claim 500 bonus with x10 wagering requirement. That means, that you have 500 in Bonus Money and you have to place bets on 5000 of Bonus Money total in order to keep the bonus.
- You claim 500 bonus with x10 wagering requirement. That means, that you have 500 in Bonus Money and you have to place bets on 5000 of Bonus Money total in order to keep the bonus.
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2. What is the Maximum Conversion Amount?
The maximum conversion amount is the maximum amount of Real Money you can
get by completing the wagering requirements of your bonus. Converted Bonus
Money can be used to play on but you may not withdraw over the Maximum
Conversion Rate.
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3. How can I claim sign-up free spins?
Free sign-up bonuses are only available to customers from specific
countries, you can check them on the Bonus Terms page.
To claim a sign-up bonus, you need to enter a bonus code during the registration process and free spins will be added automatically.
To claim a sign-up bonus, you need to enter a bonus code during the registration process and free spins will be added automatically.
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4. What do I do if I forgot to enter a bonus code during the
registration?
>You can enter a bonus code in your profile under the “My Bonuses” section.
Please note, that sign-up bonus can be claimed on the same day you made a
registration.
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5. Why didn’t I receive a sign-up bonus?
This can happen for a number of reasons, for example, the most common of
which is your country is not eligible to claim a sign-up bonus.
Additionally, if you forgot to enter a bonus code during the registration or
entered a wrong or expired code.
Also, please note that each player can have only one sign-up bonus. If you claimed and used a sign-up bonus before, you cannot claim another one.
Also, please note that each player can have only one sign-up bonus. If you claimed and used a sign-up bonus before, you cannot claim another one.
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6. Why cannot I see my winnings from sign-up free spins in bonus
games?
Bonus money made during bonus free spins can be wagered in any game with a
bonus sign on it.
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7. How can I claim an exclusive bonus offer I received on email?
To get the offer you received via e-mail, please follow these steps:
- Activate the bonus by clicking the link in the e-mail you received;
- A new page with the description of the offer will be opened;
- Please make sure that you don't have any active bonus on your account;
- Proceed to deposit page, enter deposit amount and select bonus offer in section;
- Choose payment option and make a deposit.
After completing these steps, the bonus will be added to your account instantly.
- Activate the bonus by clicking the link in the e-mail you received;
- A new page with the description of the offer will be opened;
- Please make sure that you don't have any active bonus on your account;
- Proceed to deposit page, enter deposit amount and select bonus offer in section;
- Choose payment option and make a deposit.
After completing these steps, the bonus will be added to your account instantly.
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8. What games can I play if I have a bonus balance?
In order to see your bonus, please open any game with the BONUS sign under
the ‘Casino’ section. On mobile device please open any game with the BONUS
sign on it.
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9. Where can I check my active free spins?
Please click on the "My Bonuses" section (Gift Box sign) and you will see
available free spins. You may open the game just by clicking on the game
name.
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10. What is the maximum bet allowed playing with bonus balance?
Until the playthrough requirements have been met, the maximum bet that can
be placed is 10% of the value of the initial bonus balance, but not bigger
than 3 EUR/USD/CAD/AUD/NZD, or 30 NOK/SEK for money bonus, and 1
EUR/USD/CAD/AUD/NZD, or 10 NOK/SEK for free spins bonus. This includes
double up wagers after the game round has been completed, for example,
wagering winnings from X game round on red/black, and also in-game bonus
features that can be purchased.
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11. Why I don't see a bonus after I made a deposit?
In the rare event that the deposit bonus is not automatically granted after
making a qualifying deposit, please contact us before any bets are made, and
our support team will manually grant you the bonus.
Please note that our systems will not allow us to grant you the bonus if you place bets with your qualifying deposit before the bonus is manually granted.
Please note that our systems will not allow us to grant you the bonus if you place bets with your qualifying deposit before the bonus is manually granted.
ParadiseWin
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1. Are there any legal age or country restrictions at
ParadiseWin?
Yes, there are. To play for real money, you must be aged at
least 18 and living in a country where it is legal to gamble. It is your
responsibility to follow the laws of your country or state before
registering an account.
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2. Are there any country restrictions from game providers?
Yes, due to the diversity of software providers represented at
ParadiseWin, some of the game directories might not be
available to additional countries. You may find a list of game providers and
restricted countries on our Terms and Conditions paragraph 8.4.1.
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3. Which software providers do you use?
We offer online games from the most reputable providers in the
industry. You can browse through games from specific providers on the casino
page.
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4. Where can I find detailed instructions on how to play a game?
'Game Rules' for each game can be found when you open the game.
Tax for German Players
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Tax for German Players
Here is an example to clarify: When making a real money wager of €1, an additional fee of €0.05 will be charged –
i.e. for a stake of €1, your account will be debited with €1.05. For bets of €0.10, you will be charged with a
tax of €0.01. You can track tax collected for each stake in your Cabinet, 'My History' page. If you have any
questions, please contact our customer service.
